About Macaulay & Co. - Independent Property Specialists in Cross Hills
We are not the biggest estate agency in the area. We are not part of a national chain. We do not have a call centre, a franchise agreement or a head office somewhere else making decisions about how we work.
We are Macaulay & Co. – an independent property agency based in the middle of Cross Hills, run by people who live here, know this market and care about every property we represent. If you instruct us to sell your home or manage your rental, you will be dealing with us directly – not handed off to someone who has never met you.

Our story
Macaulay & Co. was founded with one intention: to bring back the kind of estate agency that actually puts the client first. Not the kind that wins the instruction with an inflated valuation and then chips the price. Not the kind that stops returning calls once the board goes up. The kind where the person who valued your home is the same person who conducts the viewings, negotiates the offers and is on the end of the phone when something needs sorting.
That sounds simple. It is harder than it looks. But it is what we have built – and it is what we protect.
Macaulay started his career in property at 16, straight out of school, as an apprentice at Inghams in Bingley - an independent letting agency that gave him the grounding he has never forgotten.
Over the next 13 years he earned his industry qualifications, joined ARLA, became a regulated PropertyMark member, and spent five years as Branch Manager at a well-established Bingley firm. He did try to leave, twice. First to sell IT equipment. Then to pursue a career in aviation. Neither lasted long. The pull of property - and this part of Yorkshire in particular - was stronger. He came back, and Macaulay & Co. was the result.
Outside the office, Macaulay plays football locally for Sutton and follows Everton with the kind of loyalty that says a great deal about his character. He lives locally with his family, which means when he tells a vendor he knows the area, he means it in the most literal sense.
Joanne is the person who keeps everything running. She handles the day-to-day property management and administration that keeps our landlords and tenants looked after - and she does it with a level of care and attention to detail that comes from spending years in two demanding professions.
Before joining Macaulay & Co., Joanne built experience in the mortgage sector, specifically in complaint handling for a large corporation - which means she understands financial processes, client communication and the importance of getting things right first time. She is also a registered nurse, still working for the NHS locally. That background gives her an instinctive empathy with people going through stressful situations, which in property happens more often than you might expect. Joanne is an accredited member of PropertyMark.
Outside the office, you might spot her walking in the village with the family and the dogs - Doug and Dottie, who occasionally grace the office with their presence and unfailing good moods.
Although not always in the office, Doug and Dottie are the dynamic duo of our “barketing” team. When they’re not busy napping or chasing their tails, these furry colleagues are boosting morale and providing plenty of laughs. Doug specialises in barking out the latest ideas, while Dottie ensures everyone stays pawsitive. They’re the heart and soul of our team, and they never miss an opportunity to fetch new clients!
Our credentials
We believe in being transparent about who we are, how we operate and who holds us accountable. Here is what you should know before you instruct us.
PropertyMark
Regulated members. All staff DBS checked.
5-star rated
Google and industry review platforms.
Dementia Friendly
Only accredited estate agency in Yorkshire.
7-day viewings
100% accompanied. Every day of the week.
PropertyMark regulated
Macaulay & Co. are regulated members of PropertyMark – the UK’s leading professional body for estate and letting agents. All team members are DBS checked. PropertyMark membership means we operate to a code of practice, hold client money correctly and are subject to independent redress if something goes wrong.
Property Redress Scheme
As required by law, we are members of an approved Property Redress Scheme. If you have a complaint that we have not been able to resolve, you have the right to refer it to the scheme for independent adjudication.
Tenancy Deposit Scheme
All deposits we hold on behalf of tenants are registered with a government-approved deposit protection scheme within the required 30-day timeframe. Prescribed information is served on tenants at the start of every tenancy.
Client Money Protection
We hold client money – rent received on behalf of landlords – in a dedicated client account in line with Client Money Protection requirements. A copy of our CMP certificate is available on request.
Dementia Friendly – the only one in Yorkshire
Macaulay & Co. are proud to be the only estate agency in Yorkshire recognised as Dementia Friendly. This is not a badge we applied for because it looked good on a website. It reflects the way we work: with patience, with clarity and with genuine care for the people we are helping – including those who may need a little more time and support to get through the process.
If you are helping a family member with a property sale or letting and you are concerned about how the process might feel for them, please tell us. We will make sure every interaction is handled with the care and time it deserves.
What we believe
We think estate agency got a bad reputation because too many agents forgot what the job actually is. It is not about winning instructions. It is not about putting up boards and waiting. It is about taking someone’s home seriously, marketing it properly, finding the right buyer or tenant, and staying with the process until it completes.
We think the best letting agents are the ones landlords trust with their properties because they know the rules, follow through on maintenance and treat tenants well. A well-managed tenancy is better for everyone – the landlord, the tenant and the property itself.
We think local knowledge is not a marketing phrase. It is the difference between valuing a property correctly and guessing, between knowing which buyer is likely to proceed and which one is not, between understanding what makes a particular street desirable and reading it off a website.
That is what Macaulay & Co. is built around. And it is why we are still here.
Discuss our services
We’ll put you in touch with the team.
Call us on 01535 279 326

