1. Introduction
Welcome to Macaulay & Co (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our property management services.

2. Information We Collect
We may collect and process the following data about you:

1. Personal Identification Information: Name, address, email address, phone number, date of birth, and identification documents.
2. Financial Information: Bank account details, credit card information, and payment history. – Property Information: Property ownership details, tenancy agreements, and maintenance records.
3. Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
4. Usage Data: Information about how you use our website, products, and services.
5. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information
We use the information we collect for the following purposes: – To provide and manage our property management services. – To process your transactions and manage your tenancy. – To communicate with you regarding your property and our services. – To comply with legal obligations and resolve disputes. – To improve our services and customer experience. – To send you promotional materials, with your consent.

4. Legal Basis for Processing
We process your information based on the following legal grounds:

1. Contractual Necessity: To perform the contract we have with you or to take steps at your request before entering into a contract.
2. Legal Obligation: To comply with legal obligations we are subject to.
3. Legitimate Interests: For our legitimate interests, provided your interests and fundamental rights do not override those interests.
4. Consent: Where you have given consent to the processing of your data.

5. Disclosure of Your Information
We may share your information with:

1. Service providers and partners who assist us in delivering our services.
   Macaulay & Co Ltd
   28 Main Street, Cross Hills, Keighley, BD20 8TQ | enquiries@macaulayandco.co.uk | 01535 279326
2. Legal and regulatory authorities as required by law.
3. Prospective buyers or investors in the event of a business transaction.
4. Other third parties with your consent.

6. Data Security
We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, use, alteration, or disclosure. Despite these measures, we cannot guarantee absolute security.

7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights
Under the UK GDPR, you have the following rights:

1. Access: Request access to your personal data.
2. Rectification: Request correction of inaccurate or incomplete data.
3. Erasure: Request erasure of your personal data.
4. Restriction: Request restriction of processing of your personal data.
5. Data Portability: Request transfer of your personal data to another party.
6. Objection: Object to the processing of your personal data.
   To exercise these rights, please contact us via email: enquiries@macaulayandco.co.uk

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Macaulay & Co Ltd
28 Main Street, Cross Hills, Keighley, BD20 8TQ
enquiries@macaulayandco.co.uk
01535 279326